Pamela J. Poland, M.D.
and Her StaffPamela J. Poland, M.D. - Ophthalmologist (EyeMD)
Bob Amis - Practice Administrator & Contact Lens Technician
Vickie Dailey - Front Office Assistant & Visual Field Technician
Lou Anne Flowers - Front Office Assistant & Insurance Coordinator
Heather McKee - Screener and Biometrist
Donna Stevens - Front Office Manager
Dana Ware - Optician
Kyla Wilkins - Receptionist & Front Office Assistant
Erica Wilson - Nurse and Surgical Technician
Pamela J. Poland, MD
Dr. Poland was raised in a small town near Chattanooga, Tennessee. After graduating from High School as Valedictorian of her class, she attended the University of Tennessee at Chattanooga where she graduated Summa Cum Laude with a perfect 4.0 GPA with two majors in Biology and Math. Though contemplating pursuing a Ph.D. in mathematics, she decided to become a Medical Doctor. Dr. Poland attended the University of Tennessee at Memphis Medical School from which she graduated with highest honors. After a one-year internship in Chattanooga, she returned to Memphis and completed a three year residency program in Ophthalmology.
Dr. Poland is a Diplomate of the American Board of Ophthalmology and a Fellow of the American Academy of Ophthalmology. Dr. Poland enjoys reading, studying and attending seminars on advanced techniques, treatments and procedures in Ophthalmology.
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Bob Amis; B.A.
(Biology), M.Th.
Bob is our Practice Administrator, Chief Technical Instructor, Refractometrist and Contact Lens Technician.
As Practice Administrator, Bob is responsible for the hiring and administration of staff, employee payroll and benefits, purchases, accounts payable and OSHA and HIPAA compliance. Bob is also responsible for marketing and media production/designer and serves as our computer information systems coordinator. Bob trains our staff in all areas of technical skills and serves as our back-up surgical assistant to Dr. Poland for in-office surgeries. He also maintains and repairs most instruments used in the office.
As Ophthalmic Technician, Bob works with patients on a daily basis performing retinoscopy and refractometry and assists Dr. Poland in the design and fitting of Rigid Gas Permeable and Soft Contact Lenses. For many years, Bob was a Certified Ophthalmic Technician (COT) and was also Certified by the National Contact Lens Examiners (NCLC).
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Vickie Dailey
Vickie serves as our Front Office Assistants and is our primary Visual Field Technician.
Vickie joined us after almost eight years working in the Pharmacy in Wal-Mart. She assists in the front office, working along with Donna, Kyla and Lou Ann. Besides checking patients in, posting payments, filing, checking patient eligibility, answering the phone and scheduling and confirming appointments, she performs most of our computerized visual fields. Many patients know her from Wal-Mart and are pleased to see her working with us, as she is very friendly and outgoing.
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Lou
Anne Flowers
Lou Anne is our Front Office Assistant. Many patients will remember her from over 10 years ago when she worked as our Front Office Manager. She left us to be a "stay at home mom" to take care of her son, Sam, who has now entered school and Lou Anne has come back to work with us as our Front Office Assistant. She works along side Donna, who happened to also work with Lou Ann "way back when." Though Lou Anne's responsibilities include triaging patient calls, performing visual fields and scheduling and confirming appointments, her major responsibility is fighting with insurance companies to make sure that patients receive all the payments that is due them and ascertaining patient's insurance eligibility. Lou Anne is also cross-trained to perform various ocular measurements.
Lou Ann is a former Certified Ophthalmic Assistant (COA), having completed the national requirements for certification when she worked with us in the past.
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Heather McKee,
B.S.
Heather serves as our Screener and Ultrasound Biometrist. Heather is responsible for screening patients before being seen by Dr. Poland. She also performs our pre-operative cataract measurements and most of our other ocular measurements, including measuring the curvature of the cornea (Keratometry Readings) and Tangent Screen Visual Fields. Heather also performs our Glare Testing and Potential Acuity Meter measurements for our patients with cataracts. Heather also instructs our cataract patients before cataract surgery in how to care for their eyes to get the best results possible. Heather is cross-trained to scribe for Dr. Poland and also helps in the front office as needed with filing, triaging patient phone calls and scheduling appointments and checking patients in and out.
Heather is presently completing the requirements for Certification as an Ophthalmic Assistant by the Joint Commission on Allied Health Personnel in Ophthalmology.
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Donna
Stevens
Donna is our Front Office Manager and is responsible for the management of our front office. Her responsibilities include the triaging of patient calls and scheduling appointments, posting patient exams and the coordination of patient benefits with insurance companies. She is also responsible for Accounts Receivable and patient statements.
Patients really enjoy working with Donna as she is very knowledgeable, efficient and very friendly. Also, she can answer almost any general eye care question because of her training as a Certified Ophthalmic Assistant and her many years of experience working and training with us.
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Dana Ware
Dana is our optician. Dana joins us after working almost 10 years in the optical business, both as an optician and in the lab making lenses. Along with Dr. Poland, Dana works closely with patients to help them select the lenses that are best suited for them both from a cosmetic standpoint and also based upon the patient's lifestyle and activities. Both Dr. Poland and Dana keep abreast of the advanced technology available today, so that the patient has the option to have glasses made with highly advanced features to greatly increase their visual comfort and acuity.
Dana is very detailed oriented and works diligently on behalf of the patient to make sure they receive the best of care, both at the time of purchase but also afterwards with glasses adjustments and warranty issues. Patients will find Dana takes the time necessary to properly select, fit and adjust glasses to provide the best vision and comfort possible.
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Kyla Wilkins
Kyla
joined our team the summer of 2007, before entering the
Kyla's responsibilities include triaging patient calls, scheduling and confirming appointments, posting patient exams and payments, filing and performing computerized visual fields. All of our patients' enjoy Kyla's friendly and outgoing personality and dedication to meeting their needs.
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Erica
Wilson
Erica is Dr. Poland's Nurse and Surgical Technician. As our nurse, Erica records all of Dr. Poland's exam findings in the patient's medical chart. She is also responsible for the education of our patients concerning diseases, surgeries, use of medications and eye drops, etc. As our Surgical Technician, she assists Dr. Poland during in-office surgeries, including lid surgeries, laser surgery and lesion removals.
Erica, as with all of our staff, is cross-trained to screen patients and perform ocular measurements and often helps with screening patients to assure that patients are seen in a timely manner. Erica also helps in our front office with filing, scheduling appointments and triaging patient phone calls. When Dr. Poland is out of the office attending educational meetings and training, Erica is often the person working in the front office.
Before joining our team, Erica worked as a nurse at the Outpatient Surgical Center of Ponca City. She is currently completing the requirements to become a Certified Ophthalmic Assistant by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).Back to Top